Shipping Policy

At Torque Tribe, we're committed to getting your motorcycle accessories and gear to you as quickly and safely as possible. This policy explains how we process, ship, and deliver your orders across Nepal.

Order Processing Time

We aim to dispatch all orders within 48–72 hours of receiving them. Orders placed on Saturdays, public holidays, or during festive seasons (Dashain, Tihar, Tihar, New Year) and promotional sales may experience slight processing delays.

Once your order is handed over to our logistics partner, you will receive a confirmation via SMS, Email, or WhatsApp along with a tracking ID to monitor your shipment in real time.

Estimated Delivery Time

Delivery times depend on your location within Nepal:

  • Inside Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur): 1–2 working days after dispatch

  • Major cities outside the valley (Pokhara, Chitwan, Butwal, Biratnagar, Birgunj, Nepalgunj, Dharan, Hetauda): 1–3 working days after dispatch

  • Remote districts and hilly regions: 5–10 working days after dispatch

We work with trusted logistics partners including Upaya Cargo, Nepal Can Move, Aramex, Pathao Parcel & FabBud, to ensure reliable delivery across the country.

Shipping Charges

  • Inside Kathmandu Valley: 120/KG

  • Outside Kathmandu Valley: Shipping charges are calculated at checkout based on weight, dimensions, and destination

  • Cash on Delivery (COD): Available nationwide. A small COD handling fee may apply depending on location

Exact shipping costs will be displayed before you complete your order.

Door Delivery & Hub Pickup

If your location is not serviceable for door-to-door delivery, the nearest logistics hub or branch office will be assigned. Our customer care team or the logistics partner will contact you directly to coordinate pickup. Please keep your phone reachable during the delivery window.

Failed Delivery & Customer Unreachability

If the customer fails to respond to calls or messages from the Torque Tribe team or the logistics partner during the delivery process, and the package is returned to us, shipping costs and payment processing fees will be deducted from the invoiced value upon refund.

We strongly request customers to:

  • Provide a complete and accurate delivery address

  • Keep their contact number reachable between 9 AM and 7 PM

  • Respond promptly to delivery confirmation calls

Return Shipping

We do not offer return pick-up services. Customers wishing to return a product must ship it back to our address at their own cost:

Torque Tribe 1st Floor, Sijapati Complex Talchikhel, Lalitpur — 15, Nepal 📞 +977-9705978848

Please refer to our Refund Policy for detailed return eligibility and process.

Sale & Promotional Orders

Orders placed during sales, festive offers, flash deals, or bundle promotions may experience dispatch delays of 2–5 additional working days due to higher order volumes. For specific delivery timeline updates on sale orders, please contact our customer care team.

Order Tracking

Once dispatched, you can track your order using the tracking ID provided. For tracking assistance, reach out to us through:

Damaged or Missing Items

If your package arrives damaged, tampered with, or with missing items, please:

  1. Record a clear unboxing video before opening the package fully (this is required for claims)

  2. Contact our customer care within 24 hours of delivery

  3. Share photos, the unboxing video, and your order ID

Claims made without an unboxing video or beyond the 24-hour window may not be eligible for replacement or refund.

Delivery Delays Beyond Estimated Timeframe

If your order is significantly delayed beyond the estimated delivery window, please contact our customer care team. We'll follow up directly with the logistics partner and keep you updated until the package is delivered.

Contact Us

For any shipping-related questions or concerns:

Torque Tribe 📍 1st Floor, Sijapati Complex, Talchikhel, Lalitpur — 15, Nepal 📞 +977-9705978848 📧 [email protected] 🌐 torquetribe.com.np

Ride. Rev. Rule.

Last updated: April 2026